Shipping

All of our deliveries are sent from our depot in Leyton. Courier with DHL.

Delivery time are within 2-3 working days. All deliveries must be signed for. If requested deliveries can be left with neighbors, but will need to be signed for.

For United Kingdom, the deliver price will be £3.95 for any order.

Orders over £60.00 will be delivered FREE of charge within UK border.

There is no minimum spend for checking out.

If you live in Britain, we can deliver it to your doorstep.

We are unable to ship to destinations outside Britain at present.

When no one is available to accept your delivery a card will be left letting you know that the courier tried to deliver it. An attempt will then automatically be made to deliver it to you on the next working day.

Delivery times are Monday to Friday 9am – 5pm.

If we know about the delay early enough then we will send you an email to let you know. In addition, the courier will keep you informed when they can – when they are not driving, of course.

If there are any issues, you can send us an email at longdan@longdan.co.uk or start a live chat, and our Customer Service team will do their best to help.

Order

You can find the detail of your order by clicking the "TRACKING ORDER" tab available under the menu of website, and then enter your order tracking number.

You can also check the  tracking link provided by us to you through email invoice after checking out order on our website.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Just email us directly and we’ll take you through the process.

When you have successfully completed an order, we will confirm and send you a confirmation email containing your order details.
Cannot see the email? You may need to double check your Junk folder. Some customers with active junk filters turned on may not receive confirmation emails.

By email: longdan@longdan.co.uk – we answer all day, every day. Please allow up to 24 hours for a response.
By live chat – chat to us anytime.

Click the Live Chat button on our website and give us your feedback. We will reply to you as soon as possible.

We try our best constantly update the product content to provide you with suitable information related to many special diets, allergen warning, as well as a variety of lifestyle in order to make your shopping experience pleasurable. However, if any mistake occurs with our page product content, please report to our email or live chat and we will make an update as soon as possible.

We will take payment for your shopping after the confirmation of your order.

Account

Of course. Just leave a message on our live chat and it will be sent to our Purchasing Team to review. If enough people express an interest, then we may start stocking it.

It could be that your card may be due to expire. We only take payment for orders once customers have confirmed theirs order.
Unfortunately, we cannot verify your new card as it cannot be activated until your current one expires.
If you do not think it is either of the above, you will need to contact your bank to ensure there are no problems with your card. They will also be able to verify a new card for you.

The payment will be made ONLY after the confirmation of your order.

Customers who have made confirmation on our website cannot change the content of their order as will.

However, you can contact our customer service channel (including email and live chat), we will gladly edit your order as you wish, provided 6 hours has not passed since your confirmation.

When you try to log in, select the 'Forgotten your password?' link.

Follow the instructions and we will email you a secure link so you can reset your password.

Note: AOL users may have theirs emails blocked, so if you do not receive anything from us, please send us an email at longdan@longdan.co.uk, start a live chat. We'll be happy to reset your password for you.

Customer support

Live chat at the right bottom

Send a message

longdan@longdan.co.uk