For detailed information on the shipping cost, please visit this page.

- Retail orders: delivery in 2-3 working days.
- Bulk orders: delivery in 3-5 working days.
Deliveries must be signed for.

The minimum spend is £20.

Anywhere in the UK.

Currently we are unable to ship outside the UK.

Courier Service is provided by DHL.

Visit the DHL Tracking Page then choose the option that is most suitable for you.

You will be informed about delays to your delivery. If you have any issues send an email to longdan@longdan.co.uk

Visit the DHL tracking page. 
You will also be provided the tracking link by email when your parcel is shipped.

We always aim to make sure to deliver products our customers will love, but if you need to return an order, we’re happy to help.

Please be sure to take a picture, clearly showing the product you want to return and then email us directly with the picture attached, and we’ll take you through the process.

When you have successfully completed an order, we will send you a confirmation email containing your order details.

Cannot see the email? You may need to double check your Junk folder.

By email: longdan@longdan.co.uk – we answer all day, every day. Please allow up to 24 hours for a response.

You can find groceries suitable for special diets by clicking on the "Lifestyle" tab below the search bar.

Please do note that we try our best to constantly update the product’s content to provide you with suitable information related to many special diets, allergen warnings, as well as a variety of lifestyles in order to make your shopping experience pleasurable. However, if there are any mistakes you see with our page or product content, please email us or report it to our live chat and we will make an update as soon as possible.

We will charge you for your order after you receive a confirmation email from us.

If an item is damaged or faulty please email longdan@longdan.co.uk with an image of the defect and we can arrange a refund or return. 
Visit our returns policy page for more information.

The following might be the reason you cannot checkout:

- You cart contains both unit and bulk products.

- Your postcode is not correct or not within our database.

- Your order value might below our minimum spend (£20).

- It also could be that your card may be due to expire. We only take payment for orders once customers have confirmed theirs order.
Unfortunately, we cannot verify your new card as it cannot be activated until your current one expires.
If you do not think it is either of the above, you will need to contact your bank to ensure there are no problems with your card. They will also be able to verify a new card for you.

The payment will be made ONLY after the confirmation of your order.

You can cancel or edit your orders if it has not been dispatched yet. Please contact longdan@longdan.co.uk if you wish to cancel or edit you order.

When you log in, click the 'Forgotten your password?' link.

Follow the instructions and we will email you a secure link so you can reset your password.

Note: AOL users may have their emails blocked, so if you do not receive anything from us, please send us an email at longdan@longdan.co.uk We'll be happy to reset your password for you.