Frozen Product Surcharge

Special Packing and Delivery Policy

When will I receive my order?

Transit time is 5-7 days. Any order placed after 12 PM on Thursday will not be dispatched until the following week.

How my shipment is packed

We pack frozen products using our dry ice and insulated bag. There will be an additional weight for the dry ice and insulated bag added to your frozen order.

What do I need to know about shipping cost and surcharge?

The total shipping cost included the base cost of transporting goods and the surcharge. Please note that the surcharge is applied for the frozen products only. 

There is an extra charge of £4.50 every 5 frozen product units due to the dry ice increased cost. For orders with over 50+ frozen product units in the cart, this surcharge will be decreased to £3.00 for every 5 subsequent frozen product units after the 50 units mark.

For England & Wales area, the base cost of transporting goods will be £6.95 for order below £40, and £4.95 for order below £60.

For Scotland & Northern Ireland area, the base cost of transporting goods will be £18.50 for order below £60, and £16.50 for order above £60.

For Isle of Man & Isle of Wight area, the base cost of transporting goods will be £23.50 for any order.

The minimum order value must be £20.00 per shipment. 

What do I need to do when receiving the parcels?

Firstly, you must be available on the day of delivery to sign for the parcels or provide a secure location to ensure your order can be delivered to you.

Please place these items in the freezer straight away after receiving them.

Finally, you should check out the condition of everything as it arrives. In case the packaging is damaged, please report to us within 1-2 hours after you receive the parcels.

Please note that our ice pack system can keep the frozen items at quite low temperature on arrival. The frozen items might be slightly defrosted on the surface, but will still be in their best condition for refreezing or immediate consumption.