The Plantbase Store Organic Hazelnuts Whole Raw 125g

After you have received your goods, you can refund any item as long as it is unused and returned in the original packaging within 7 days of receiving the package and you have notified us via email at longdan@longdan.co.uk of the reason for the return.

FOR PERISHABLE PRODUCTS:

Customers are required to carefully check their product for the "Best Before Date" (BBD) or any damage before signing any documents presented by the courier. If they are short in their ‘best before’ date or there is any visible damage, please return them to the courier immediately. For perishable food items such as fresh vegetables, please return within 48 hours.

Customers who have contacted our customer service channel and sent us the required pictures of the product as guided will receive an email containing a returning label file, which can be applied to the package and sent back to us using the postal service.

If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges.

FOR NON-PERISHABLE PRODUCTS:
Customers are required to carefully check their package for any damage before signing any documents presented by the courier. If there is any visible damage, please return them to the courier immediately.

Please return all items to:

4 Estate Way, Leyton, London E10 7JN, UK (LEYTON CASH & CARRY)

Once we receive your item, we will either refund you via your original method of payment or ship you a replacement based on your request. It can take up to 7 (seven) business days to process the refund or replacement.

* Items purchased online must be returned to longdan.co.uk by mail and are not available for refund, return or exchange in stores. Customers who received a return or exchange notification email can receive their product(s) in store. 

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice. You can also refer to the Which? website.